Industries

Home servicesBook the jobs other crews let ring out.Property managementNights and weekends, no answering service.Law firmsNew clients answered while you’re in court.Real estateReach buyers first, even mid-showing.Auto repairMore cars a day, less phone tag.SoftwareSolved on the first call, from one thread.

Not on the list? Any team that shares a number works the same way. See how Soja works

Property management

Answer every tenant at 2 AM without an answering service.

After hours, an AI agent answers on your number in place of a message service. It takes the unit and what’s wrong, tells the tenant when your team will call back, and leaves the request in their thread beside every call they’ve made. Owners and leasing calls land in the same place, so nobody digs for context in the morning.

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Navy Cannellini

Maintenance line

Sunday

The heat is out in 4B again.

Call on the maintenance line · 5 min

No heat since this morning, same radiator as January. You sent a technician for Monday at 9.

Note from a teammate · only your team sees this

January’s fix was the bleed valve. Ask the tech to bring a spare.

A technician will be there Monday between 9 and 11.

Wednesday

Callback request · taken by Soja

Heat’s back, thank you. Our lease is up in June. Can someone call about renewing?

Soja told them to expect your call by 4 PM.

Inbound and outbound

One call makes the promise. The next one keeps it.

Customers trust a team that does what it said. So on Soja nobody hangs up without a time to hear back, and the call back comes by then, from someone who already knows why.

Inbound

A tenant calls at 11 at night.

Show the moment

  1. An answering service takes a message, and the unit number is wrong.

  2. The tenant calls three more times, because nobody said when someone would.

  3. Whoever picks up in the morning asks what happened.

They call three times and still don’t know when.

Outbound

You call back about the repair.

Show the moment

  1. The vendor’s arrival time lives in one manager’s texts.

  2. An owner asks for an update, and someone goes digging through email.

  3. The renewal that came up on a call is forgotten by spring.

The owner hears about the roof last.

Day to day

Every caller gets someone who knows.

Owners get answers from anyone in the office.

An owner calls about the roof. Whoever picks up reads what the vendor said, what was approved and when. Nobody puts them on hold to go and find out.

Call on the owners line · 9 min

They approved the roof repair up to the quote. Work starts after the inspection on the 14th.

Send the inspection reportButter Cranberry · Friday

Leasing calls don’t wait for the showing to end.

Someone calls about a vacancy while your team is showing another unit. The AI agent answers what it can, and takes a callback request when they want to see it.

Callback request · taken by Soja

Is the two-bedroom on Elm still free from March? We’d like to see it this weekend, after 10 if we can.

Soja told them to expect your call by 5 PM.

Ready before the phone rings again.

  1. 1Create your account.
  2. 2Put a number on the team.
  3. 3Invite your team.
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